Frequently asked question
Have Questions? Let’s Connect!
Call Us:
E-mail Us:
Account & Security
N1 symbolizes being the number 1, it represents the spirit of leadership. N1 aims to set ambitious new standards.
Nexora is derived from “Next” and “Aura” or “Era”.
It reflects our commitment to lead the next wave of innovation.
It reflects innovation in financial systems. We focus on providing smooth financial solutions and aim to connect fintech to real-world finance.
N1 Nexora is a digital platform offering seamless services in bill payments, education fee collection, travel bookings, and insurance payments.
Yes, N1 Nexora is an authorized Agent institution integrated with Bharat Connect under the BBPS framework.
Our services are open to individuals, businesses, institutions, and registered partners across India.
N1 Nexora is a digital financial services company offering a unified platform for Bill Payments, Education Fee Payments, Travel Bookings, and Insurance Payments.
Yes, our services are accessible pan-India through web portals, mobile applications, and verified agents.
Bharat Connect is a BBPS-certified platform. N1 Nexora is an authorized agent institution operating under its network, enabling seamless and secure bill payments.
For individual users, basic services may be accessible without registration. For partners, retailers, or distributors, registration is mandatory.
No, N1 Nexora is not a bank or wallet. It is a fintech platform that integrates with Banks, Billers, and Insurance companies for Digital Payments.
We implement bank-grade security and comply with RBI, IRDAI, and BBPS regulations to protect customer data and transactions.
Yes, our support team is available on weekdays and weekends for transaction-related queries.
Most services support credit card payments, but some billers may have specific restrictions.
Yes, we offer an Android-based mobile app. iOS version is under development.
No hidden charges. Any applicable fee is transparently shown before payment confirmation.
Currently, the platform is available in English. Multilingual support is being planned for future updates.
Yes, we welcome referrals. Visit our Careers or Partner page to know more.
Our head office is located in Hitech City, Hyderabad, Telangana.
Platform Access
Yes, we offer a flat 3% cashback on every successful mobile recharge made through our platform.
Yes, we offer a flat 3% cashback on every successful DTH recharge made through our platform.
The cashback will be equivalent to the amount received from NPCI and Bharat Connect, passed directly to you as part of our cashback policy.
No, no coupon code is required. The cashback is applied automatically if your transaction qualifies.
If your transaction is eligible, you’ll see a cashback badge or message during payment or in your transaction history.
No, only successful and completed transactions are eligible. Failed or reversed transactions do not qualify.
Yes, you can earn cashback on multiple transactions, but limits may apply per NPCI or platform guidelines.
Bill Payments
You can pay a wide range of utility bills including electricity, water, gas, broadband, telecom, insurance payments, credit card dues, loan EMIs, municipal taxes, and more.
You can make payments through our mobile app, web portal, API integrations, or digital kiosks. We are integrated with platforms like BBPS, NPCI, and RBI-approved payment gateways for secure processing.
Yes. We provide onboarding, training, backend support, and value-added services for billers, agents, merchants, and channel partners to help them grow and manage their payment networks.
Absolutely. We comply with all data protection laws and implement robust security measures for data processing, storage, and personalization services.
Yes, our systems support API integration and custom platform development for businesses, government bodies, and institutions.
Once your payment is processed, you will receive an instant confirmation on the screen, via SMS/email, and your dashboard will show the payment status as "Success."
If a transaction fails and your account is debited, the amount will be automatically refunded to your original payment method within 7 working days after reconciliation.
Yes, you can download digital receipts for all your bill payments from your user dashboard for future reference or reimbursement.
Yes. We use industry-standard encryption and comply with data protection regulations. You can securely store and manage biller profiles for recurring payments.
Most payments are processed in real-time. However, depending on the biller’s systems, it may take up to 24 hours to reflect.
No, bill payments once processed cannot be cancelled as they are instant and irreversible. Please double-check biller details before proceeding.
You can contact our support team at 📧 support@nexoraepayments.com or call our customer care with your transaction ID and biller ID details.
Yes, N1 Nexora welcomes partnerships. You can apply to become a retailer, distributor, master distributor or super distributor and earn commissions on bill payments.
Education Fees
You can pay school fees, college fees, tuition fees, hostel fees, transport fees, exam fees, and more for partnered educational institutions.
Log in to the N1 Nexora platform or mobile app, select your institution, enter student details, choose the fee category, and pay using your preferred payment mode.
We support UPI, credit/debit cards, net banking, wallets, and EMI-based options (if enabled by the institution).
Yes, a digital receipt is generated instantly upon successful payment and can be downloaded or emailed for your records.
A nominal convenience or processing fee may apply based on the institution’s policy and payment mode. This is displayed before you confirm payment.
In case of a failed transaction where money is deducted, the amount will be refunded to your original payment method within 7–14 working days.
Yes, you can track payment status from your N1 Nexora dashboard or via email and SMS alerts.
You can share your institution’s details with our support team, and we’ll attempt to onboard them or suggest alternate payment methods.
Absolutely. N1 Nexora uses end-to-end encryption and complies with all data privacy laws to protect student information.
Yes, schools, colleges, and coaching centres can partner with us to streamline fee collection with dashboards, reconciliation tools, and automated receipts.
Travel Services
We offer Bus Ticket Booking, Flight Ticket Booking, Train Ticket Booking, Hotel Bookings, and much more.
Yes. You can use our website, mobile app, or digital platforms to plan and book your trip—covering transportation, accommodations, and excursions.
We integrate personalization and technology to deliver eco-tourism, adventure travel, educational tours, and sustainable travel solutions.
Yes. We collaborate with hotels, tourism boards, and transport providers to provide comprehensive and competitive travel solutions.
We accept UPI, credit/debit cards, net banking, wallet balance, and other payment modes available at checkout.
Once confirmed, your e-ticket will be sent instantly via SMS and email.
Yes, cancellations and reschedules depend on the provider’s policies. Additional charges may apply.
Refunds are processed within 7–14 business days, depending on the service provider’s timeline.
Yes, our travel support team is available at 📧 travel@nexoraepayments.com for assistance with bookings, refunds, or cancellations.
Absolutely. All bookings are encrypted and processed through secure, verified payment channels.
Insurance Payments
You can pay for Life, Health, Motor, Travel, Home, Personal Accident, Business, and Agricultural Insurance premiums securely through N1 Nexora.
Yes. We host webinars, awareness drives, and campaigns to educate users about insurance benefits and coverage details.
Yes, N1 Nexora is fully integrated with IRDAI-compliant insurers to ensure secure and authorized transactions.
You will receive an instant confirmation message via SMS and email with your transaction ID and policy details.
Yes, as long as you have the correct policy number and related details, you can make payments for others.
The debited amount will automatically be refunded to your original payment method within 7–14 business days.
Yes, a digital receipt will be generated immediately after payment and sent to your registered email/SMS.
Yes, we support UPI, debit/credit cards, net banking, and wallet balance for insurance payments.
This depends on the insurer. If revival is allowed, we will display the due amount. Otherwise, contact the insurer directly.
Any applicable fees will be clearly shown during checkout. We have no hidden charges.
General & Corporate
Yes. Across all business verticals, we enter into agreements with banks, government bodies, telecom operators, and private entities for seamless service delivery and scalability.
Yes. We provide structured training programs, onboarding support, and technical assistance for all stakeholders in our ecosystem.
We handle customer data in compliance with applicable data protection laws and use it only to enhance service delivery and offer personalized solutions.
You can reach us via our mobile app, website, email, or toll-free helpline. Dedicated support is also available for partners and enterprise clients.
