Simple Terms And Conditions for Seamless Payments.
Understand Your Entitlements
Get a clear picture of the services we provide, how your transactions are protected, and what rights you have as a user on our platform.
Stay Updated on Fees & Usage Guidelines
Know the exact charges, refund processes, service limitations, and account usage terms—so there are no surprises during your payment journey.
Maintain Control of Your Privacy
Learn how we collect, store, and use your personal and transactional data in accordance with the * Digital Personal Data Protection Act (DPDPA) 2023 *.
Prevent Misuse & Ensure Compliance
Familiarize yourself with the platform's allowed practices to avoid account misuse, service disruptions, or regulatory issues.
INTRODUCTION TO TERMS & CONDITIONS
| ★ | This document is an electronic record in accordance with the Information Technology Act, 2000 and the applicable rules thereunder, including provisions related to electronic records under various statutes amended by the Act. This record is generated by a computer system and does not require physical or digital signatures. |
| ★ | It is published pursuant to Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, mandating the publication of rules, privacy policy, and Terms of Use for access or usage of the website www.nexoraepayments.com and its mobile applications. |
| ★ | This legal document governs your access and use of www.nexoraepayments.com, its sub-domains, and affiliated applications (collectively referred to as the "Website"), owned and operated by N1 NEXORA E-PAYMENTS PRIVATE LIMITED |
INTRODUCTION
| ★ | N1 NEXORA E-PAYMENTS PRIVATE LIMITED maintains this Website ("the Site") for personal informational, educational, and communication purposes. This Website may contain trademarks, logos, images, content, and proprietary materials owned and registered by N1 NEXORA E-PAYMENTS PRIVATE LIMITED . |
| ★ | By accessing or using this Website or its mobile applications, you (the “User”) signify your acceptance and agreement to be bound by these Terms and Conditions. |
| ★ | Access to and use of this Website and mobile applications is strictly conditional upon your acceptance of the Terms of Use outlined below. If you do not agree with any part of these “Terms” you are advised not to use the Website or mobile applications. |
| ★ | These Terms are applicable to all users, including but not limited to individual consumers, distributors, retailers, merchants, and any other associated parties. |
USER ELIGIBILITY
| ★ | The Website and Mobile Application are operated by N1 NEXORA E-PAYMENTS PRIVATE LIMITED and are accessible only to individuals and legal entities who have attained the age of majority. |
| ★ | Users must be capable of entering into legally binding agreements under applicable law. |
| ★ | If you do not meet these criteria, you are not permitted to access or use the Website or Mobile Application. |
ACCEPTANCE OF TERMS
| ★ | By accessing or using the Website or Mobile Application, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions in full. Your continued access or use of any part of the platform constitutes your unconditional acceptance of all terms, conditions, disclaimers, and policies referenced herein. |
| ★ | You agree not to use the Website or Mobile Application for any purpose that is unlawful or prohibited by these Terms. If you are accessing or using the Website or Mobile Application on behalf of an employer, you represent and warrant that you are duly authorized to bind such entity to these Terms, and that your employer accepts and agrees to be legally bound by them. |
| ★ | The services, tools, and platform provided through the Website and Mobile Application are intended solely for use within the jurisdiction of India. N1 NEXORA E-PAYMENTS PRIVATE LIMITED makes no representation that the platform or any of its services are appropriate or permitted for use in territories outside India. Accessing the platform from other jurisdictions is done at the user’s own risk and may be subject to local laws. The Company reserves the right to restrict access to any person or geographic area at its sole discretion. |
MODIFICATION OF TERMS OF USE
| ★ | N1 NEXORA E-PAYMENTS PRIVATE LIMITED reserves the right to revise, amend, or update these Terms and Conditions at any time without prior notice. Users are encouraged to periodically review the Terms to stay informed of any changes. Continued use of the Website or Mobile Application following any modifications shall constitute acceptance of the updated Terms. |
REGISTRATION DATA AND ACCOUNT SECURITY
| ★ | To use certain features or services on the platform, users are required to register by providing complete and accurate personal and business information, which may include (but is not limited to): Full Name, Business/Firm Name, Full Address, Mobile Number, Email ID, PAN, Aadhaar, and GST Number. You agree to maintain the confidentiality and security of your account credentials and accept full responsibility for all activities that occur under your account. |
USER OBLIGATIONS
| ★ | You will provide true, accurate, current, and complete information as requested in the registration forms or any other template provided by the Company. |
| ★ | You will not share your user account credentials or grant access to any individual other than yourself. |
| ★ | You will not register or log in on behalf of another person, nor allow others to register or log in using your credentials. |
| ★ | You will not access or attempt to access another user’s account. |
| ★ | You will safeguard your password, user ID, and any access methods provided to you and ensure their confidentiality. |
| ★ | You will promptly update your registration details and any other submitted information to ensure its accuracy and completeness. |
| ★ | You acknowledge and accept full responsibility for all activities carried out under your account, whether or not such activity is authorized by you. |
| ★ | You will not attempt to access any restricted or password-protected areas of the Website or Mobile Application using unauthorized methods. |
DECLARATION FOR GST NON-REGISTRATION
| ★ | In accordance with the provisions of the Central/State/UT/Integrated Goods and Services Tax Act, 2017, if you are not required to be registered under GST, you hereby declare: |
| ★ | “I declare that I am not required to register under the Goods and Services Tax Act, 2017, as my annual turnover falls below the prescribed taxable threshold. If at any point during a financial year I become liable or opt to register under GST, I shall promptly provide the necessary documentation and details. I understand that any misstatement in this declaration may result in legal and penal consequences, for which I take full responsibility. Please treat this electronic confirmation as my official declaration regarding the non-requirement of GST registration.” |
| ★ | If you are a registered GST dealer, it is your responsibility to ensure your KYC information is updated with our Finance Department. For assistance, please contact: +919154678914 |
PRIVACY NOTICE
| ★ | Comply with any legal obligation, law, regulation, subpoena, or government request. |
| ★ | Enforce these Terms & Conditions. |
| ★ | Protect the rights, safety, or property of the Company, its affiliates, users, or the public. |
WEB PORTAL – RATES, SERVICES, AND TARIFF
| ★ | Your use of the services provided through the www.nexoraepayments.com website and mobile application is governed not only by these Terms of Use but also by the applicable service agreements and the prevailing rates, service features, and tariffs available at the time of your transaction. These terms collectively define your rights and obligations while availing services through our digital platforms. |
USAGE RULES FOR THE WEBSITE / MOBILE APPLICATION
| ★ | We do not guarantee the services or platforms will be completely error-free or uninterrupted. While we make reasonable efforts to rectify faults or omissions promptly, we are not liable for any such issues. Users are encouraged to report problems to our customer care team at +919154678914. |
| ★ | Temporary suspension of services may occur due to maintenance, system upgrades, or unforeseen technical issues. Access will be restored as soon as feasible. |
| ★ | We do not warrant that our services or digital platforms are free from viruses or other harmful components. Users are advised to take necessary precautions while accessing or using the platform. |
| ★ | Channel partners or merchants are strictly prohibited from facilitating or engaging in any form of unauthorized CASH COLLECTION OR SETTLEMENT on behalf of N1 NEXORA E-PAYMENTS PRIVATE LIMITED All service usage must be funded via pre-loaded balances. The Company disclaims all liability arising from such unauthorized cash transactions. |
RIGHTS AND RESTRICTIONS
| ★ | We reserve the right to update, modify, or suspend any content or service on our website or mobile application without prior notice. |
| ★ | Access to services may be restricted temporarily for operational reasons, such as updates or maintenance. |
| ★ | We may block access to specific users or content if we reasonably believe there has been a violation of our terms. |
| ★ | All third-party data or information collected via the platform is the responsibility of the respective channel partner from the point of origin. |
| ★ | By using our platform, you are granted a limited, revocable, non-transferable, and non-exclusive license to access and use the website/mobile application as per these terms. Any breach will result in immediate revocation of this license. |
COMMERCIAL USE RESTRICTIONS
| ★ | No user is permitted to make commercial use of our platform’s content or services for the benefit of a third party or competing business without prior written approval from the Company. Unauthorized commercial activity will be considered a violation of these terms and may result in legal action. |
USE OF SITE
| ★ | Subject to the terms and conditions of this agreement, www.nexoraepayments.com and its mobile application grant you a LIMITED, REVOCABLE, NON-TRANSFERABLE, AND NON-EXCLUSIVE LICENSE to access and use the site solely for personal or organizational purposes, in compliance with applicable laws and the policies of N1 NEXORA E-PAYMENTS PRIVATE LIMITED . Any breach of this agreement may result in the IMMEDIATE TERMINATION OF THIS LICENSE without notice. |
| ★ | Unless expressly authorized in writing by N1 NEXORA E-PAYMENTS PRIVATE LIMITED , you may not reproduce, distribute, publish, lease, transmit, modify, reverse-engineer, disassemble, create derivative works, or commercially exploit any part of the website or its content. Commercial use or use for the benefit of another business is strictly prohibited unless pre-approved in writing. |
| ★ | N1 NEXORA E-PAYMENTS PRIVATE LIMITED reserves the right to deny service, terminate accounts, or restrict access at its discretion, particularly in cases of suspected misuse, legal violations, or if a user stores or transmits illegal data through the platform. |
PROHIBITED CONTENT AND CONDUCT
| ★ | Infringes on any third-party intellectual property or proprietary rights; |
| ★ | Is defamatory, obscene, offensive, libelous, harassing, or illegal in any way; |
| ★ | Introduces harmful software or code (e.g., viruses, worms, Trojan horses); |
| ★ | Facilitates or promotes illegal or tortious activities such as fraud, pornography, child exploitation, drug trafficking, or gambling. |
| ★ | Harms, threatens, or attempts to harm any individual or community. |
| ★ | Misuses platform data to harass or abuse others. |
INFORMATION TECHNOLOGY ACT, 2000 COMPLIANCE
In accordance with RULE 3 OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES GUIDELINES) RULES, 2011, and under the authority of the INFORMATION TECHNOLOGY ACT, 2000, users of www.nexoraepayments.com and its associated digital platforms are prohibited from hosting, publishing, transmitting, or sharing any content that:
| ★ | Belongs to another individual or entity without authorization; |
| ★ | Is harmful, defamatory, harassing, obscene, or pornographic; |
| ★ | Harms minors in any capacity; |
| ★ | Infringes any patent, trademark, copyright, or proprietary rights; |
| ★ | Violates any Indian law currently in force; |
| ★ | Misleads or deceives recipients regarding the origin of the content; |
| ★ | Impersonates another person; |
| ★ | Contains malicious code intended to harm or disable any digital infrastructure; |
| ★ | Threatens the sovereignty, unity, security, or public order of India, or harms India’s diplomatic relations. |
www.nexoraepayments.com maintains strict adherence to all IT regulations and will take appropriate action including suspension or legal recourse against any violation of these provisions.
TECHNICAL PROCESSING
| ★ | Given the global nature of the internet, the User understands and agrees that technical processing of communication tools may be necessary to send and receive messages, ensure compatibility with connecting networks, comply with limitations of the Service, or meet other similar technical requirements. |
DATA PROTECTION
| ★ | N1 NEXORA E-PAYMENTS PRIVATE LIMITED is not responsible for any corruption, misdirection, or loss of data submitted by users, including but not limited to credit card, debit card, e-payment details, or e-wallet information. All personal information provided by users during the use of our website or mobile application is governed by our Privacy Policy. Registration details and other personal information are handled in accordance with this policy. |
PRIVACY POLICY
| ★ | Use of the N1 NEXORA E-PAYMENTS PRIVATE LIMITED website and mobile application services is subject to our Privacy Policy, which outlines how your data is collected, used, and protected. |
WEBSITE/MOBILE APPLICATION SERVICES
| ★ | By registering on this Website/Application, the User becomes eligible to access and undertake financial services offered on the platform by various financial institutions, including but not limited to non-banking financial companies, banks, and other authorized payment systems (“Financial Service Providers”) that operate under applicable laws. |
| ★ | The User acknowledges and agrees that the Company is not the provider of these financial services. Accordingly, the Company does not warrant, endorse, guarantee, or assume any responsibility for any products or services advertised, offered, or provided by third parties, including the Financial Services offered by the Financial Service Providers using the Company’s platform or any linked websites or services. |
| ★ | Furthermore, the User understands and agrees that, in addition to these Terms of Use, the Financial Service Providers and other service providers may have their own separate terms and conditions governing the use of their respective financial and other services. Therefore, the User may be required to accept and comply with such separate terms and conditions to avail themselves of certain financial services or to complete any transactions. |
CANCELLATION AND REFUND
| ★ | If you cancel any bus ticket for any reason, N1 NEXORA E-PAYMENTS PRIVATE LIMITED shall not be liable to refund your payment. In the event of any unforeseen circumstances leading to cancellation of a bus or flight ticket, any refund or compensation will be provided directly by the respective ticketing company. N1 NEXORA E-PAYMENTS PRIVATE LIMITED does not exercise control over cancellations processed by airlines or bus operators. |
| ★ | For any transaction resulting in ticket cancellation, The Retailer or Super Distributor acknowledges and agrees that N1 NEXORA E-PAYMENTS PRIVATE LIMITED may withhold the cancellation amount as a reserve from the Retailer’s/Super Distributor’s wallet or settlement amount. N1 NEXORA E-PAYMENTS PRIVATE LIMITED reserves the right to debit the cancellation amount, including any associated fees or fines, from the wallet balance, settlement amount, or reserve. |
| ★ | Refunds, when applicable, will be credited to your wallet, and the credited amount must be utilized within one year from the date of refund. |
TERMS OF AGREEMENT FOR ONLINE PAYMENTS
DEFINITIONS AND INTERPRETATION:
| ★ | a) “FACILITY PROVIDER” refers to the Internet Payment Gateway provider partnered with N1 NEXORA E-PAYMENTS PRIVATE LIMITED to facilitate online payments via their payment gateway. |
| ★ | b) “MERCHANT” means the User, Retailer, Distributor, Master Distributor or Super Distributor making payments to N1 NEXORA E-PAYMENTS PRIVATE LIMITED to avail of its services. |
UNDERTAKINGS OF MERCHANT:
| ★ | 2.1 Not use the Facility for any unlawful activity, fraudulent purpose, or any conduct that may subject N1 NEXORA E-PAYMENTS PRIVATE LIMITED or the payment gateway provider to legal action or investigation. |
| ★ | 2.2 Use cardholder information solely for transaction completion purposes and not share or sell such information. |
| ★ | 2.3 Comply with all applicable laws and regulations. |
| ★ | 2.4 Take full responsibility for resolving cardholder complaints at their own cost. |
| ★ | 2.5 Provide second-level support for cardholder queries related to Bill Payments. |
CHARGEBACKS:
| ★ | 3.1 Upon receiving notification of a chargeback from a cardholder, N1 NEXORA E-PAYMENTS PRIVATE LIMITED will promptly notify the Merchant. |
| ★ | 3.2 The Merchant may submit documents to dispute the chargeback. |
| ★ | 3.3 If the Merchant fails to provide documents, N1 NEXORA may reverse the chargeback amount. |
| ★ | 3.4 Chargeback amounts may be withheld from settlements. |
| ★ | 3.5 Disputed payments must be resolved promptly by the Merchant. |
INDEMNIFICATION
| ★ | 4.1 The Merchant shall comply with all applicable security practices and procedures as prescribed under the Information Technology Act, 2000, its rules, and/or RBI regulations. The Merchant agrees to indemnify, defend, and hold harmless N1 NEXORA E-PAYMENTS PRIVATE LIMITED and the Payment Gateway Service Provider from any claims, losses, damages, or liabilities arising from any breach or compromise of security due to negligence or failure on the part of the Merchant, its employees, agents, or contractors. |
| ★ |
4.2 The Merchant shall indemnify and hold harmless N1 NEXORA E-PAYMENTS PRIVATE LIMITED
,
including
its directors, officers, employees, agents, and representatives, from and against any
and all losses,
damages, costs, expenses (including reasonable attorney’s fees), claims, judgments,
awards,
settlements, and fines arising from:
|
| ★ |
4.3 The Merchant further undertakes to indemnify and hold harmless N1 NEXORA E-PAYMENTS PRIVATE LIMITED
against all actions, claims, liabilities (including statutory liabilities),
penalties,
demands, costs, damages, losses, or expenses arising from:
|
| ★ | 4.4 Upon signing this Agreement, the Merchant agrees that the payment gateway services provided by N1 NEXORA E-PAYMENTS PRIVATE LIMITED will be used to load the wallet for conducting digital financial services on the platform. The Merchant may use Credit Card, Debit Card, Net Banking, or UPI for wallet loading. The Merchant assumes full responsibility for verifying the identity and ownership of the cardholder and agrees to resolve any disputes arising during this process. |
AVAILABILITY OF A PRODUCT OR A SERVICE
| ★ | While the website and mobile application may be accessible from locations beyond our current areas of operation, we do not imply or represent that N1 NEXORA E-PAYMENTS PRIVATE LIMITED conducts business in those locations, nor do we guarantee the availability of our products or services in any specific state, country, or jurisdiction. The website and mobile application are not specifically targeted to users in any particular geographic region. By accessing or using the N1 NEXORA E-PAYMENTS PRIVATE LIMITED platform, you acknowledge and agree that such access shall not be used to assert or establish personal jurisdiction over N1 NEXORA E-PAYMENTS PRIVATE LIMITED in locations where it does not currently operate or offer services. |
INTELLECTUAL PROPERTY RIGHT POLICY
| ★ | All content on N1 NEXORA E-PAYMENTS PRIVATE LIMITED ’s website and app is protected under international copyright and trademark laws. Unauthorized use is prohibited. |
| ★ | You may not copy, reproduce, or distribute any materials for commercial purposes. Personal use is allowed if copyright notices remain intact. |
| ★ | N1 NEXORA enforces strict copyright protection and may suspend accounts violating these policies. |
| ★ | To report infringement, provide a signed statement, description of the work, location of content, and your contact details. |
| ★ | A good faith statement that the disputed use is unauthorized, plus a perjury statement confirming accuracy, is required. |
INDEMNITY
| ★ | You (“the User”) agree to indemnify and hold N1 NEXORA , its parent company, affiliates, and employees harmless from any claims, demands (including attorney's fees) arising from your use of the Service, breach of these Terms, or intellectual property misuse. |
TERMINATION
| ★ | This Agreement shall remain valid while you access or use the N1 NEXORA E-PAYMENTS PRIVATE LIMITED website or mobile application. The Company may terminate or restrict access without notice for any necessary reason. |
| ★ | Submission of false information or engagement in fraudulent/illegal activity. |
| ★ | Violation of these terms or applicable policies. |
| ★ | Sending spam, duplicate product information, or unrelated content. |
| ★ | Impersonation or misuse of business identities. |
| ★ | Unauthorized access, tampering, or breach of the platform or its database. |
ASSOCIATION / LINKS TO THIRD PARTIES
| ★ | The N1 NEXORA E-PAYMENTS PRIVATE LIMITED website/mobile application may include links to third-party websites (“Linked Sites”). These sites are not under our control, and we are not responsible for any content, changes, or transmissions from these sites. Users are advised to read and follow the privacy policies and terms of use of any Linked Sites they visit. |
TERMS AND CONDITIONS RELATING TO ADVERTISERS
| ★ | Advertisers using the N1 NEXORA E-PAYMENTS PRIVATE LIMITED platform agree to utilize our network in accordance with this agreement, for placing ads across publisher websites. Advertisers remain solely responsible for sourcing, placing, and managing their advertisements. All copyrights, trademarks, and intellectual property on this platform remain the property of N1 NEXORA E-PAYMENTS PRIVATE LIMITED and cannot be used without written consent. Any damage or loss to users caused by advertisements is the sole responsibility of the advertiser. |
NOTICE
| ★ |
All official notices to N1
shall be effective when delivered in writing to:
N1 NEXORA E-PAYMENTS PRIVATE LIMITED 4th Floor, Unit No 405-411, WorkFlo Hitex Bizness Square, Hitec City, Madhapur, Hyderabad, Telangana-500081 All notices to users/merchants shall be deemed effective when delivered by courier, email, or other known contact information provided by the user. |
FEEDBACK
| ★ | Opinions or reviews expressed by users on the platform are personal and not moderated by us. If you find any content offensive, please email us at support@n1nexoraepayments.com. We will evaluate the concern and may remove the content at our discretion, in alignment with applicable laws and community standards. |
GOVERNING LAW AND DISPUTE RESOLUTION
| ★ |
This Agreement shall be governed by and interpreted in accordance with the laws of
India. You consent to the exclusive jurisdiction of the courts located in:
4th Floor, Unit No 405-411, WorkFlo Hitex Bizness Square, Hitech City, Hyderabad, Telangana-500081 for any disputes arising under this Agreement. |
NON-WAIVER
| ★ | Failure by N1 NEXORA E-PAYMENTS PRIVATE LIMITED to enforce any part of this Agreement at any time shall not be construed as a waiver of our rights to enforce the same or other provisions in the future. |
SEVERABILITY
| ★ | If any provision of this Agreement is deemed unlawful or unenforceable by a competent court, the remaining provisions shall remain in full force and effect, and the unenforceable portion shall be interpreted to reflect the parties’ intent as closely as possible. |
STATUTE OF LIMITATIONS
| ★ | Any claim or cause of action arising from use of N1 NEXORA E-PAYMENTS PRIVATE LIMITED services must be filed within one (1) month of its occurrence. Failure to do so will permanently bar the claim. |
ENTIRE AGREEMENT
| ★ | These Terms of Use constitute the complete and final agreement between you and N1 NEXORA E-PAYMENTS PRIVATE LIMITED with respect to the services offered via its website and mobile application. Any prior agreements, verbal or written, are hereby superseded. |
Last Updated: June 30, 2025
