Nexora | Join Our Team & Grow With Us

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SECURE PAYMENTS

Every transaction is encrypted and processed through certified and secure payment gateways, ensuring complete protection of your financial data.

TRANSPARENT POLICIES

We maintain clear and consistent policies on refunds, fees, and service terms—so you're always informed and in control.

TRUSTED PARTNERS

We work only with verified billers, educational institutions, government bodies, and utility service providers to ensure authenticity at every step.

DEDICATED SUPPORT

Our responsive support team is available to assist you promptly via email or chat, ensuring all your concerns are addressed without delay

REFUND POLICY

This Refund Policy outlines the terms and conditions under which refunds may be processed by N1 NEXORA E- PAYMENTS PRIVATE LIMITED ("the Company") for services provided, including but not limited to Bill Payments, Education Fee Payments, Travel & Tourism Services, and Insurance Payments. The Company aims to provide a seamless and secure transaction experience through Mobile APP & Website. However, refunds may be considered in specific scenarios, as detailed below:

GENERAL PRINCIPLES

★	Refunds will only be processed in cases of verifiable errors or transaction failures attributable to the Company or its integrated service providers.
★	All refund requests must be submitted in writing with complete transaction details and supporting documents within 7 WORKING DAYS from the date of transaction.

BILL PAYMENTS

We may collect the following types of personal and sensitive data:

★	Once a payment is successfully processed and credited to the Biller, NO REFUND will be issued. In case of Duplicate Payments or Failed transactions, where the amount has been debited, refunds will be processed AFTER CONFIRMATION from the Biller and Payment Gateway, typically within 7–14 BUSINESS DAYS.
★	In case of Duplicate Payments or Failed transactions where the amount has been debited, refunds will be processed AFTER CONFIRMATION from the Biller and Payment Gateway, typically within 7–14 BUSINESS DAYS.

EDUCATION FEE COLLECTION

★	Refunds for educational fees are subject to the respective institution's refund policy.
★	The Company will process such refunds ONLY UPON FORMAL INSTRUCTION from the institution and applicable administrative charges may be deducted.
★	Payments made toward CONVENIENCE FEES OR DIGITAL PROCESSING CHARGES are NON- REFUNDABLE.
★	Refunds, if applicable, will be processed ONLY AFTER RECEIPT FROM THE RESPECTIVE PROVIDER and may take UP TO 30 BUSINESS DAYS to reflect in the original payment method.

TRAVEL & TOURISM SERVICES

★	Cancellations and Refunds for travel bookings (tickets, hotels, tours) are governed by the individual service provider’s policies (e.g., airlines, hotels, Buses).
★	Any applicable SERVICE CHARGES collected by the Company are NON-REFUNDABLE.
★	Refunds, if applicable, will be processed ONLY AFTER RECEIPT FROM THE RESPECTIVE PROVIDER and may take UP TO 30 BUSINESS DAYS to reflect in the original payment method.

INSURANCE PAYMENTS

★	Insurance Premium Payments are NON-REFUNDABLE, unless permitted under IRDAI regulations and explicitly allowed by the insurer.
★	In case of duplicate payments or technical errors, refunds will be processed AFTER VALIDATION WITH THE INSURER.
★	The Company does NOT GUARANTEE Refunds for lapsed or rejected proposals, as these are at the discretion of the insurer.

REFUND PROCESSING TIMELINES

★	Refunds, once approved, will be credited to the original payment method. If that is not feasible, an alternate mode of refund may be used, subject to mutual agreement.
★	Standard Refund processing time ranges from 7 TO 30 BUSINESS DAYS, depending on the nature of the transaction and third-party involvement.

NON-REFUNDABLE CHARGES

★	Charges such as Payment Gateway fees, convenience charges, taxes, training material costs, and any value-added third-party services are.
★	No Refunds will be processed in cases of user error, such as incorrect data entry or misunderstanding of the service functionality.
★	Onboarding charges and signup charges for any user roles including super distributor, distributor, master distributor, or retailer are strictly non-refundable under any circumstance. If a refund is processed under exceptional conditions, the tax component will not be refunded.

DISPUTE RESOLUTION

★	In the event of a dispute regarding refunds, the decision of N1 NEXORA E-PAYMENTS PRIVATE LIMITED shall be final and binding, subject to applicable laws.
★	For grievances or support, users may contact: nlnexora@customersupport.com
★	This policy is subject to change at the discretion of the Company and in alignment with regulatory guidelines. Please review this page periodically for updates.